Shared Services Centres (SSCs) are a growing trend in HR. Making them deliver for a modern organization, however, remains a stubborn problem.

Atos Consulting’s HR SSC Customer Care Training helps you take advantage of your SSC, by turning it into an effective, supportive business driver.

How Does your SSC Deliver?

Modern business thinking insists that every part of your organization should be aligned with your strategic aims. This includes support functions like SSCs. Training in SSC customer care is now seen as essential, especially since the main motive for establishing an SSC is efficiency.

Targets

Your SSC is more than just a cost centre. You should be asking if the clients of your SSC are satisfied, and if their enquiries are being answered. You should know if your SSC staff have meaningful targets, and if they’re aware of how their service affects the centers of expertise, the Business Partners and the HR management?

Quality is now seen as an essential element of a successful business. It’s no longer frivolous to aim for internal client satisfaction by improving the HR SSC service level.

Your SSC staff should be aware of the value of transparency to clients and colleagues. They should be giving advice on a ‘right first time’ basis, and reducing the time wasted during any given transaction. It’s become an established aim now for HR SSC to act in unison with other HR services, not to hide behind anonymity, and to take responsibility for delivering a service that matches the quality demanded throughout the business.

Customer Care Training by Atos Consulting establishes the quality that pays for itself in a modern organization.

Raising the Standard

Typically a training session is for two days including an evening program on the first day. Two consultants will provide effective training for up to twelve delegates.

The result will be an SSC that not only supports your business, but which aligns with its values, reduces inefficiency, and makes a positive contribution to its effective operation.